Returns & Exchanges

At Cocksox, we want you to be happy with your purchase. If you would like to return an eligible product for an exchange or refund, please read the following Returns & Exchanges Policy carefully before submitting your request.

Return Authorisation

If you would like to return a product, you must first complete our returns request form below.

Once your request has been reviewed, Cocksox will provide you with a Returns & Exchanges Form and a Return Authorisation (RA) number.

Your RA number must be clearly referenced on the outside of the return package and included with the supporting returns documentation.

Cocksox will not accept or process returns that have not been authorised in advance or that do not have an RA number allocated.

We will also provide you with the appropriate return delivery address for your return. Please do not return items to an address shown on your original parcel or any other Cocksox address unless we have specifically instructed you to do so. Returns sent to an incorrect address may be delayed or may not be received by our returns team.

30-Day Return Period

Eligible returns must be received by Cocksox within 30 days of the original purchase date.

It is the sender's responsibility to ensure that the returned package is sent in sufficient time to arrive within the 30-day return period.

We strongly recommend using a trackable shipping service and retaining your proof of postage and tracking information until your return has been received and processed.

Cocksox cannot be responsible for returns that are lost, delayed or damaged while being returned to us.

Condition of Returned Items

Due to the intimate nature of our garments, all returned products must meet the following requirements:

• Items must be unworn and unwashed.
• Items must be in their original condition.
• Items must be returned in their original packaging.
• All original swing tags, labels and hygiene-related packaging must remain attached and intact.
• Items must not have been altered, tampered with, damaged, stained or otherwise used.
• The item must be eligible for return or exchange under this policy and must not be an item excluded from returns or exchanges under the Final Sale & Clearance Items section below.

For hygiene and health reasons, we cannot accept garments that have been worn, washed or otherwise used, even if they appear to be in otherwise good condition.

Cocksox reserves the right to refuse any return that does not meet these requirements. Where a returned item is deemed ineligible, it may be returned to the customer at the customer's expense.

Return Shipping Costs

The cost of returning an item to Cocksox is the responsibility of the sender.

Cocksox does not provide prepaid return labels and will not reimburse, refund or provide store credit for return postage or any other costs incurred by the customer in returning an item to us.

This includes any postage, shipping, customs duties, import taxes or other charges incurred when sending a return to Cocksox.

Refunds

Once an eligible return has been received and inspected, approved refunds will be processed to the same payment method used for the original purchase.

Refunds are issued for the value of the eligible returned product(s), less any applicable original shipping charges.

Original shipping charges are non-refundable.

Please allow reasonable processing time for the refund to be completed after your return has been received and approved. The time for the funds to appear in your account may also vary depending on your bank or payment provider.

Exchanges

If you are returning an eligible product for an exchange, you may request a different size or another eligible item, subject to availability.

Where the price of the replacement exchange item(s) is less than the price of the returned item(s), the difference will be refunded to the same payment method used for the original purchase.

Where the price of the replacement exchange item(s) is greater than the price of the returned item(s), the difference must be paid by the customer before the exchange can be processed. Cocksox will provide a link to a custom invoice through the Cocksox online store checkout, allowing the additional amount to be paid through the usual checkout process.

Cocksox will not charge an additional standard postage fee to send the exchanged item(s) to the customer.

If you request that your exchange be sent using an express shipping service, an additional express postage charge will apply.

If the requested replacement item is unavailable, Cocksox will contact you regarding the available options.

If you subsequently wish to return an exchanged item for a further exchange, the return will be treated as a new exchange request and the customer will be responsible for the return postage costs to Cocksox. Cocksox will not provide a prepaid return label or reimburse the cost of return postage for a further exchange.

Any further exchange remains subject to the requirements and eligibility conditions of this Returns & Exchanges Policy, including the applicable return period and condition requirements.

Final Sale & Clearance Items

Final Sale and Clearance items are not eligible for return or exchange.

Final Sale applies to products that are clearly identified as Final Sale or Clearance and have been reduced in price as indicated on the website at the time of purchase.

By purchasing a Final Sale or Clearance item, you acknowledge and agree that the item is not eligible for a refund, exchange or store credit.

Please choose carefully and review your order before completing your purchase. The return eligibility of an item is determined by the terms and conditions applicable to that item at the time the order is placed.

A subsequent change to the product listing, pricing or promotional status does not alter the return conditions that applied to the purchase at the time it was made.

Sale & Discounted Items

Products purchased at a sale or discounted price may be subject to specific return restrictions.

Where a product is identified as Final Sale or Clearance, the Final Sale & Clearance conditions above apply.

Any promotional or discounted purchase should be reviewed carefully before checkout to ensure you understand the applicable return and exchange conditions.

Incorrect or Faulty Items

If you receive an item that is incorrect, damaged or appears to have a manufacturing fault, please contact Cocksox Customer Service as soon as possible and provide your order number and details of the issue.

Please do not return an item that you believe is faulty without first contacting us and receiving return instructions.

Faulty or incorrect items will be assessed in accordance with applicable consumer protection laws and Cocksox's obligations under those laws.

Return Approval

Submitting a return request does not automatically mean that the return has been approved.

All returns must be authorised by Cocksox before being sent back. We reserve the right to inspect returned products to confirm that they meet the requirements of this policy.

A return that does not comply with this policy may be refused, and the item may be returned to the customer at the customer's expense.

By submitting an order, you acknowledge that you have read and understood these Returns & Exchanges terms and agree to comply with the requirements outlined above.

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable consumer protection laws.