Our thoughts are very much with Cocksox fans and their loved ones in these difficult times.
From the entire team, we hope that you are safe and well. The outbreak of the COVID-19 virus has impacted lives in such a devastating manner, and has left us shocked and saddened.
In light of these events we want to let you know how we will continue to serve you during the COVID-19 outbreak.
The health and wellbeing of our team members, and supporting them during this time, is an unconditional priority. The majority of the team are working remotely, without disruption to our daily operations.
Our despatch service here in Sydney is fully operational and currently processing shipments in the usual time frame. Should any changes occur that impact upon the processing and despatch of orders, we will communicate this clearly within the checkout page of our online store. We will also update this page with any significant developments.
The despatch service continues to follow and comply with the recommendations of the World Health Organisation (WHO), as well as local, state and federal authorities.
In order to ensure that your delivery can be made with maximum efficiency, we strongly advise that you do not choose to have your order delivered to a commercial premises at this time.
We are also extending the period in which items from your order can be returned. We realise that restrictions in your region could affect your ability to post returns in the usual time limits, so we are now accepting returns up to 60 days from the date of purchase. Please see our Returns and Exchanges page for full details of the returns process.
Looking after each other
We are truly grateful for the support our fans have shown us over the past 14 years. More than ever, we are determined to support you the best way we can with your underwear needs. If there is anything at all we can help you with, please do not hesitate to contact us at any time.
Stay connected with Cocksox by following our social media channels. We'll be updating our profiles with all the latest news - we still have plenty of great things planned for the remainder of 2020!
But most importantly - stay safe, stay at home as much as you can, and wash your hands!Back to blog